Bob will be sorely missed by everyone who knew him. He has contributed so much to the tourism industry through his personal dedication and commitment to the many thousands of people who could rely on the services that he created. Bob would always have time to chat about new ideas and improvements. Everything was about being better and putting people first. It is hard to imagine not being able to have those honest chats with Bob again. However, Bob has left us in no doubt whatsoever that we must carry on with the same determination and drive to always put the customer first and to never stop thinking or innovating.